Customer Company Size
Large Corporate
Region
- Europe
Product
- QlikView
- TMAS Powermaster (ERP)
- WinRis (CRM)
Tech Stack
- IBM DB2
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Environmental Impact Reduction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
Panasonic Netherlands is a leading supplier and distributor of a broad range of digital and other electronic products for consumer and business markets. The company consists of two entities: Haagtechno and Kompro. Haagtechno is responsible for the distribution and marketing of Panasonic consumer and business products in the Netherlands, while Kompro handles the sales and services of document solutions. All central services, such as Logistics, Personnel & Organization, Corporate Communications, IT & Service, and the Dealer Center, are accommodated in Haagtechno. Both Haagtechno and Kompro are environmentally certified under ISO-9001 and ISO-14001.
The Challenge
Panasonic Netherlands was in need of an easy-to-use management reporting system that could be used in conjunction with their ERP system. The existing system was cumbersome and time-consuming, requiring a significant amount of effort to extract, organize, and present information. Additionally, the system did not provide on-screen information, resulting in a large amount of paper waste. The company's managers also needed on-demand information to respond adequately to the market and make informed decisions. The existing tools were not sufficient for these needs, prompting the search for a professional Business Intelligence (BI) solution.
The Solution
Panasonic Netherlands deployed QlikView to 44 employees in less than two weeks. With QlikView, the company now analyzes customer, product, inventory, and service data, all focused on driving corporate performance. The QlikView Server supports security and visibility while handling large data volumes. The implementation by JIS was hitch-free, meeting the timeline and budget. The company started by creating dashboards for Kompro’s service department, providing service technicians with insights into things such as the number of copier disturbances and repairs. They then made similar dashboards for the guarantee/repair information of their service partner E-care. Finally, they started feeding the Haagtechno sales data into QlikView.
Operational Impact
Quantitative Benefit
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