Panda Restaurant Group Improves Company-Wide Store Operations with 3xLOGIC VIGIL TRENDS Business Intelligence Software
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- 3xLOGIC VIGIL TRENDS Business Intelligence Software
Tech Stack
- Business Intelligence Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Brand Awareness
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Food & Beverage
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Inventory Management
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
Panda Express is the largest family-owned restaurant chain in America. The company has more than 2,000 stores globally, employs 35,000 associates, and generates $3 billion in sales. Since it was established in 1983, Panda has steadily grown with approximately 125 stores opening each year. The restaurant is privately owned and operated, guided by the core values of its co-founders and co-CEOs, Andrew and Peggy Cherng. The company's culture sets an expectation of best-in-class results, and it focuses on meeting high standards through continuous operational improvement.
The Challenge
Panda Express, the largest family-owned restaurant chain in America, was facing a significant challenge. The company, which has over 2,000 stores globally, 35,000 associates, and $3 billion in sales, needed a state-of-the-art business intelligence solution to provide actionable information. The company's culture sets an expectation of best-in-class results, and intelligence that could be acted upon was central to Panda’s business strategy, which focuses on meeting high standards through continuous operational improvement.
The Solution
In August 2017, 3xLOGIC and integrator Interface Systems began working with Panda Express to customize 3xLOGIC’s VIGIL TRENDS Business Intelligence software to meet the company's unique, comprehensive needs. Interface began system deployment in QI 2018 with the first location going live in March 2018. Today, TRENDS is deployed at 1,960 locations and has been fully integrated with existing Interface video surveillance and alarm systems. The software provides a clean, simple visual snapshot of the business, leveraging unique icons, graphs, and intuitive color-grouped images to interpret vast amounts of disparate data more effectively and efficiently.
Operational Impact
Quantitative Benefit
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