Petzl Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Jitterbit Enterprise
Tech Stack
- IBM ERP system
- Salesforce CRM
- B2B portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Petzl has been developing innovative tools and techniques used by those entering the vertical world for over 40 years. The Petzl brand is closely associated with adventure, exploration, rescue, and many notable exploits in the worlds of rock climbing and alpinism. Petzl climbing hardware and headlamps can be found in outdoor specialty shops and premium sporting goods retailers around the world. When Petzl launched their B2B website, they needed an integration tool that would seamlessly connect their backend ERP system with their customer-facing portal.
The Challenge
Petzl, a company associated with adventure, exploration, and rescue, faced a challenge when they launched their B2B website. They needed an integration tool that would seamlessly connect their backend ERP system with their customer-facing portal. The goal was to provide retailers a real-time look at inventory availability without resorting to lengthy and complex hand-coded integrations. Additionally, they needed to connect ERP data with both the B2B customer-facing portal and Salesforce CRM, provide ongoing real-time synchronization of data, and provide a single view of all account data within Salesforce for access by sales team members.
The Solution
Petzl chose Jitterbit Enterprise for its features and functionality at the right price. Jitterbit’s flexible plugin architecture allowed for custom integrations to be easily configured. With Jitterbit, Petzl was able to forgo lengthy and complex hand-coded integrations and quickly provide retailers a real-time look at inventory availability. Jitterbit proved so powerful and easy to use that Petzl turned to the software again when they adopted Salesforce. Using Jitterbit, Petzl is able to provide their sales team a “one-stop” view of all information related to a customer account, including orders, inventory, payment status and more. Today, Jitterbit is used to constantly synchronize thousands of data records every day between multiple systems housed both on-premise and in the cloud.
Operational Impact
Quantitative Benefit
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