Phoenix PMP gives 360 ̊ data insight
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- PHOENIX Performance Management Platform (PMP)
- Qlik Sense
- Amazon Web Services (AWS)
- Snowflake cloud data warehouse
Tech Stack
- Qlik
- AWS
- Snowflake
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Finance & Insurance
Use Cases
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Founded in 1997 and based in Denver, CO, PHOENIX is the premier residential mortgage industry advisor with over 250 customers including banks, credit unions, independent mortgage companies, mortgage servicers, investors, and owners of mortgage loans and mortgage servicing rights (MSR). PHOENIX provides comprehensive advisory, brokerage, valuation, analytics, transaction support, capital markets consulting, and a broad array of operational risk management and oversight services. A critical component of their business is their analytics services. They analyze and value assets for clients on a monthly, quarterly, or annual basis, based upon a multitude of economic and operational factors. Analyzing those factors so their clients can make smart decisions is one of their core value propositions.
The Challenge
PHOENIX, a premier residential mortgage industry advisor, faced the challenge of collecting and analyzing extensive quantities of data for its over 250 customers. The information required for efficient, effective, and compliant mortgage production and servicing came from multiple sources due to the variety of systems employed by these firms. For instance, a Mortgage Servicing Rights (MSR) owner might use multiple third-party subservicers to manage its MSR portfolio, complicating the process of viewing performance data. It was increasingly difficult to sift through and focus on salient information on a consistent and timely basis to enable informed, smart decisions and to monitor outcomes. A lot of specialized effort was spent gathering the data, understanding what happened with a particular loan, realizing what it means, and then planning a course of action.
The Solution
PHOENIX envisioned a solution that would also be a competitive differentiator for its business. The result of that vision is the PHOENIX Performance Management Platform (PMP); a client-facing portal that provides immediate and dynamic mortgage portfolio analytics to replace manually created performance reports that are largely static and untimely. To architect PMP, PHOENIX enlisted the help of its existing collaborator, Analytics8, a specialist data and analytics consulting company. Analytics8 went through extensive architectural design sessions with PHOENIX to capture its needs around data security, platform availability, and performance. PHOENIX leveraged that work and added a Snowflake cloud data warehouse to create a core data model and an extendable prototype. As the host platform for PMP, PHOENIX chose Amazon Web Services (AWS) to deliver a secure, scalable, and highly performant architecture.
Operational Impact
Quantitative Benefit
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