Schneider Electric > Case Studies > Powering the hospitality experience

Powering the hospitality experience

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Customer Company Size
Large Corporate
Region
  • America
Country
  • Mexico
Product
  • EcoStruxure™ Asset Advisor
  • Model 6 Motor Control Center from Square D™
  • LV Prisma panels
  • Trihal transformers
  • QDLogic switchboards
  • PowerLogic™ meters
  • MasterPacT™ circuit breakers
Tech Stack
  • IoT
  • Cloud
  • Wi-Fi connectivity
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
  • Cost Savings
Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
  • Networks & Connectivity - WiFi
Applicable Functions
  • Facility Management
Use Cases
  • Building Automation & Control
  • Building Energy Management
  • Predictive Maintenance
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
Hyatt Regency Mexico City is one of the city’s largest hotels, located in one of the city’s most exclusive areas. The hotel spans 44 floors and is 144 meters tall, with an average of 20,000 guests per month. Since the hotel’s beginnings in 1957, Hyatt has been on a mission to ensure the well-being of its guests, partners, and associates. “For us, the most important thing is people, whether they’re our guests or not,” says Christophe Lorvo, General Manager and Area Vice President at Hyatt Regency Mexico City (HRMC). “This way of working allows us to provide a much more welcoming stay and achieve our mission of delivering unforgettable experiences.
The Challenge
Hyatt Regency® Mexico City needed to modernize its power equipment without disrupting the guest experience. The hotel had the infrastructure it needed for daily operations but lacked visibility into the status of crucial power equipment, such as transformers. Without real-time monitoring of the state of the electrical system, the hotel risked power failures that could compromise the guest experience, and the risks only increased as energy demands grew. But the hotel faced another problem — its existing equipment wasn’t designed to guarantee constant power during maintenance or repair activity. Power outages weren’t an option; any type of disruption could negatively impact the guest experience, from the guest staying on the top floor to those attending events hosted in the hotel’s conference areas. To maintain the hospitality experience — and to keep its reputation intact — HRMC needed to ensure reliable power around the clock.
The Solution
The hotel modernized its power infrastructure with a Model 6 Motor Control Center from Square D™ by Schneider Electric, LV Prisma panels, Trihal transformers, QDLogic switchboards, PowerLogic™ meters, and MasterPacT™ circuit breakers — all of which can be managed remotely through EcoStruxure™ Asset Advisor. The Schneider Electric team concluded it would be most profitable long-term to upgrade all substation equipment. This way, HRMC could ensure integration and cohesion of current, as well as future, systems that would allow greater control. These new additions would drastically reduce future technical inspections and general maintenance. Old transformers were exchanged for Trihal transformers — next-generation, high-performance solutions with Wi-Fi connectivity and IoT capabilities. Existing control panels were replaced with QDLogic low-voltage switchboards, which feature the most reliable electronic and thermomagnetic switches, with ISO90001 and ISO14000 quality certifications. The QDLogic switchboards include PowerLogic PM8000 series measurement and monitoring equipment, which allow Hyatt to forecast energy requirements and accurately allocate or sub-invoice consumption costs. In addition, the key performance indicators that PowerLogic provides helps the hotel discover the best ways to save energy, helping Hyatt meet its long-term consumption reduction goals.
Operational Impact
  • 24/7 remote monitoring of the lowvoltage electrical distribution system
  • Improved guest satisfaction due to the modernization project
  • The hotel maintained high occupancy throughout the project
  • The solution provides monthly reports that advise ways to optimize efficiency based on current and forecasted needs
Quantitative Benefit
  • 50% reduction in maintenance time

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