Prometric's Transformation: Delivering Remotely Proctored Assessments at Scale with Twilio
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Camera / Video Systems
Applicable Industries
- Education
- Glass
Applicable Functions
- Quality Assurance
Use Cases
- Construction Management
- Experimentation Automation
Services
- Testing & Certification
About The Customer
Prometric is an industry-leading provider of testing and assessment services. They offer a fully integrated remote assessment platform called ProProctor, which is used by students facing final exams, professionals pursuing new qualifications, and many others who need to take high-stakes assessments from home. Prometric is committed to providing secure, reliable remote exams to meet the needs of their clients and test takers. They strive to support their clients and test takers throughout their testing journey and to enhance the remote assessment experience for candidates and administrators.
The Challenge
In early 2020, the COVID-19 pandemic forced many testing centers to halt in-person operations, leading to a dramatic shift from onsite testing to remotely proctored exams. This sudden change put a strain on virtual testing platforms, many of which were not built to handle the surge in demand. Prometric, an industry-leading testing and assessment provider, was faced with the challenge of quickly scaling their ProProctor remote assessment platform without compromising its security and reliability. Prior to this, Prometric was using a legacy on-premise AV infrastructure that lacked the reliable connectivity and scalable features needed for a global remote assessment solution. They also wanted to tailor ProProctor’s user interface to the needs of fully remote candidates, but building a new UI from scratch would have delayed the launch and created a larger backlog of exams.
The Solution
Prometric partnered with Twilio and Greyshore Associates to rapidly re-launch the ProProctor solution in less than four months. They used Twilio Flex and Programmable Video to provide secure, reliable remote exams at scale. Twilio Flex allowed Prometric to build a “single pane of glass” UI according to their exact specifications, eliminating the need to build a new UI from scratch. Twilio’s Programmable Video was integrated into ProProctor to ensure a clear and reliable video connection, which is crucial for remote exams. Prometric and Greyshore worked with Twilio to develop a solution that would enable greater connectivity and clarity for longer testing durations while maintaining the same level of quality throughout. They also implemented a process to stitch video segments together to address the challenge of video stability for longer exams.
Operational Impact
Quantitative Benefit
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