PTC Supports Healthcare Company’s Plans for Global Growth
Customer Company Size
Large Corporate
Country
- United States
Product
- Windchill Service Information Manager (SIM)
- Arbortext Editor
- Creo Illustrate
- PTC Axeda
- PTC InService
- Windchill Service Parts
Tech Stack
- CAD
- Internet of Things
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Predictive Maintenance
- Inventory Management
Services
- System Integration
- Training
About The Customer
The customer is a global healthcare company that generated US$11 B (€10 B) in 2014 and had 37,000 employees working in 100 counties. The company is experiencing strong healthcare spending which continues to fuel demand for its imaging, diagnostic, and informatics products and services business. Sales growth is particularly strong in non-English speaking regions. The company has pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years.
The Challenge
The customer, a global healthcare company, was looking to completely change how it organizes and manages service content. The company was facing a moment of change and realized that the task wasn’t just about modifying their documentation process. They needed to reinvent their business practices for creating, delivering, and updating service knowledge. The company had pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years. As a result, the individual teams that make up the technical authoring division often used different strategies and tools to complete assignments. With authors located around the world, this approach made it challenging to monitor projects and establish standard best practice.
The Solution
PTC worked closely with the customer to create a new service roadmap for providing knowledge to an increasingly diverse worldwide user base. PTC implemented its solutions across multiple business units. These solutions include Windchill Service Information Manager (SIM), Arbortext Editor, and Creo Illustrate. PTC also helped to further integrate PTC Axeda into the customer’s technology ecosystem. Windchill SIM is enabling the customer to better organize and manage service content and facilitate content reuse across product families. PTC is finding new ways to exploit Axeda’s capabilities and opportunities for leveraging the Internet of Things. The three-year roadmap calls for additional PTC product implementations and service engagements, including projects to deploy PTC InService and Windchill Service Parts.
Operational Impact
Quantitative Benefit
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