QlikView delivers next generation BI at energy company Essent
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
- Belgium
Product
- QlikView
Tech Stack
- SAP
- Oracle
- SQL
- CSV/XLS
- Salesforce
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Utilities
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
Essent N.V. is an energy company that supplies gas, electricity, and energy services to consumers and businesses in the Netherlands and Belgium. It is fully owned by the international energy group RWE. Essent employs 4.500 people and had a turnover of 6,120 billion Euros in 2010. Its headquarters are based in ‘s Hertogenbosch, the Netherlands. Essent has been using QlikView since 2009, and the number of solutions has been growing rapidly. Essent initiated its first QlikView solution at the procurement department followed by other staff departments. The B2C unit is the latest addition and they currently have 24 active solutions. QlikView changed the way management and business perceives Business Intelligence.
The Challenge
Essent N.V., an energy company supplying gas, electricity, and energy services to consumers and businesses in the Netherlands and Belgium, was facing challenges in implementing Business Intelligence (BI) as a strategic tool. The IT department at Essent believed that BI was an important solution to gain insight into the business. However, the business had a preconceived idea that all BI solutions on the market required in-depth technical knowledge, extensive programming, and had a long response time before the required data was ready for analysis. The costs of expanding a traditional BI platform were not supported at Essent; they felt that the benefits were not in line with the costs. Furthermore, IT wanted to change their role within the company to become an enabler instead of being the facilitator. They wanted to provide business with solutions which put them in control and give them the tools to manage their data proactively.
The Solution
Essent implemented QlikView, a next-generation agile BI solution with high usability for business. The spend analysis solution at procurement provided a single point of truth that led to collaboration between procurement, finance, and the business. The B2C division created 24 applications for operations, generating insight into meter measurements, moving, customer calls, and many more. At local Energy services, QlikView aligned 3 applications, enabling optimization of invoicing. The use of QlikView applications within Essent is still growing. Among the first to adopt were departments such as HR, Finance, Procurement, Facilities, and Shared Services. The demand for QlikView then spread to the primary services of Essent: sales of local energy solutions, gas, and electricity.
Operational Impact
Quantitative Benefit
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