Qlikview Gives Jardine Lloyd Thompson A Global View of Its Risk Business
Customer Company Size
Large Corporate
Region
- Europe
- America
- Asia
- Pacific
Country
- United Kingdom
- Australia
- Canada
Product
- QlikView
- Salesforce
- Microsoft SQL
- Microsoft Access
- K2 Technology software
Tech Stack
- Business Intelligence
- Data Visualization
- Data Aggregation
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Analytics & Modeling - Big Data Analytics
Use Cases
- Predictive Maintenance
Services
- Data Science Services
- System Integration
About The Customer
Jardine Lloyd Thompson (JLT) is an international group of risk specialists and employee benefits consultants, and one of the largest companies of its type worldwide. The group—with 2011 revenues of £818 million (US$1.3 billion)—was formed in 1997 in the United Kingdom (UK) when Jardine Insurance Brokers merged with Lloyd Thompson Group. Listed on the London Stock Exchange, the group employs more than 7,000 people in around 135 countries. JLT prides itself on its client-first, knowledge-led global business strategy. The firm wanted to give its global executives access to real-time information on mobile devices— helping them deliver great customer service.
The Challenge
Jardine Lloyd Thompson (JLT) is an international group of risk specialists and employee benefits consultants. The firm wanted to give its global executives access to real-time information on mobile devices to help them deliver great customer service. However, JLT needed to replace its existing business intelligence (BI) infrastructure and move away from its labour-intensive approach to business discovery. The company had a large data warehouse, but all of the analytics were pretty much after the event. Internal analysis at JLT took time and there was uncertainty about the accuracy of the findings. It led people to question what they were seeing. JLT wanted to adopt a more intuitive, real-time, graphical solution that better suited its global dynamic workforce and commitment to business transformation.
The Solution
JLT selected the QlikView Business Discovery platform to replace its many legacy reporting models and put self-service business discovery into the hands of its employees. Data visualisation through QlikView led to a major change of business culture at JLT. Users could make selections, click into them, and immediately see relationships within. The biggest single change since deploying QlikView is better decision making through data visualisation. With QlikView accessible via desktops and a variety of mobile devices, users quickly see trends, identify opportunities that will add value, and ask simple actionable questions. JLT is using QlikView across a variety of business lines, including customer analytics and operational performance. It stems from a belief that client knowledge is the key to success in a competitive industry.
Operational Impact
Quantitative Benefit
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