QSuper Retools for a More Competitive Market with TIBCO
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- TIBCO ActiveMatrix BusinessWorks
- TIBCO ActiveMatrix BPM
Tech Stack
- TIBCO ActiveMatrix BusinessWorks
- TIBCO ActiveMatrix BPM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
About The Customer
QSuper is a superannuation fund based in Australia, managing retirement funds for a diverse range of customers. As one of the largest and oldest superannuation funds in the country, QSuper has a significant responsibility to ensure the financial well-being of its members. The organization is committed to providing excellent customer service and operational efficiency to meet the evolving needs of its members. With a focus on innovation and adaptability, QSuper aims to stay competitive in a dynamic market by leveraging advanced technologies and streamlined processes.
The Challenge
As QSuper transitions to providing superannuation management for a broader range of customers, the demands of a more competitive market suggested the need for change. The company aimed to improve operational efficiencies by streamlining back-office functions and reducing costs. QSuper faced challenges with application silos created by various business functions running separate operations and point-to-point interfaces that resulted in a brittle integration infrastructure and disjointed communications. This complexity made it difficult to deliver solutions promptly, affecting customer experience and increasing costs due to inefficiencies in communications.
The Solution
QSuper partnered with TIBCO to implement a services-oriented architecture, utilizing TIBCO ActiveMatrix BusinessWorks integration platform and TIBCO ActiveMatrix BPM business process management software. This partnership provided a solid foundation for delivering better customer service and improving back-office processing efficiencies. The new architecture allowed QSuper to respond more flexibly to changing conditions and regulatory environments, streamline processes, and reduce costs. The integration platform also enabled QSuper to eliminate functional silos, improve visibility across development and production environments, and ensure compliance with defined standards.
Operational Impact
Quantitative Benefit
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