Quick analysis with QlikView means shorter patient queues at Malmö University Hospital
Customer Company Size
Large Corporate
Region
- Europe
Country
- Sweden
Product
- QlikView
Tech Stack
- Business Intelligence Systems
Implementation Scale
- Departmental Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Use Cases
- Process Control & Optimization
Services
- Data Science Services
About The Customer
Malmö University Hospital is a university and a regional hospital that provides basic and highly specialized medical care for 270,000 inhabitants in Malmö, Sweden. The hospital is one of the first county councils in Sweden to proactively manage its healthcare follow up process to improve the quality of patient care. The hospital wanted to introduce shorter waiting times, increase availability and guarantee equal treatment in all the clinics in the region. Being able to follow the patient’s care history puts greater demand on visibility into patient records and waiting times, which Region Skåne achieves by using the QlikView analysis tool.
The Challenge
Malmö University Hospital was facing challenges in managing patient waiting times and deviations. The hospital needed to gain increased control of the flow of patients. There was a need to find a cost-effective and powerful solution that allowed analysis of information from the many different systems. The Eye Clinic at Malmö University Hospital was working on how to correctly prioritize patients in terms of referral management and thereby increase accessibility. Their goal was to make a patient’s path through the healthcare process as quick and easy as possible. The clinic had problems with managing waiting times and deviations and the management needed to gain increased control of the flow of patients.
The Solution
After a thorough evaluation of different IT tools, they chose to implement QlikView. QlikView compiles information about patients and resources from different systems and makes it easy for staff to evaluate needs and more effectively utilize resources so as to optimize the use of available resources, such as personnel and equipment. Through its logical and easy-to-use interface, QlikView requires less training than traditional business intelligence systems especially at the end-user level. It is easy for new staff to get acquainted with the solution and quickly derive insights from the flow model as QlikView is so easy to use.
Operational Impact
Quantitative Benefit
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