Customer Company Size
Large Corporate
Region
- Europe
- Asia
Country
- France
Product
- CyberArk Workforce Identity
- CyberArk Identity Adaptive MultiFactor Authentication
Tech Stack
- Single Sign-On (SSO)
- Multifactor Authentication (MFA)
- Mobile Device Management (MDM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Cybersecurity & Privacy - Identity & Authentication Management
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Business Operation
- Human Resources
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Rémy Cointreau is a French alcoholic beverage company that produces cognac, liqueurs, and spirits. Created by a 1991 merger between two globally recognized brands, the company is headquartered in Paris and offers a range of exclusive brands at the top end of the market. Despite yearly revenue of over a billion Euros, Rémy is a relatively small company in a large, extremely competitive market. With an IT team of 50 people supporting the entire worldwide organization, they need highly effective solutions that are easy to deploy and easy to maintain for the local IT teams.
The Challenge
Drive flexibility across the business. Deliver employees single sign-on access to all the apps they need, located in one central portal. Ease the onboarding process and increase productivity for all users. When Chief Technology Officer Sébastien Huet joined Rémy Cointreau in 2015, one of his primary objectives was to help transform the company into a more agile organization. A key component of that transition would be the upgrade of its IT infrastructure to provide more flexibility, respond better to changing worker habits and deliver exceptional support for the business. Huet encountered another example underscoring the need for an overhaul. It took months to open their new office in Asia. One of their key objectives is to have the flexibility to open a new office anywhere in the world in a matter of days. Huet and his team set out to transform IT and with it, the business as a whole. The company was moving to a cloud-based architecture, with the goal of relying exclusively on web apps. They wanted to be able to access apps from any device, anywhere and at any time, so mobile management was crucial. And for optimal security, they needed to transfer focus from the network and the device to the applications. Identity management would be essential to achieving these goals.
The Solution
Rémy’s strategic selection of CyberArk Workforce Identity was based on increasing company agility, but the solution’s mobility management and multifactor authentication capabilities would play a key role in reducing costs. Technologies need to be simple and easily accessed for the business user as well. Forgotten passwords, password resets, and account lockouts and reactivations were a problem for Rémy IT, responsible for 30 percent of all help desk tickets. With the industry average cost of a help desk call running anywhere from $25 to $30, these calls not only usurped valuable IT time and negatively impacted productivity, they cost the company real money. Rémy previously had a single sign-on solution but it was only available in French and suffered from a number of support barriers. Adding new apps through that system was expensive, and that helped them to build a business case for why they should transition to CyberArk Identity. But CyberArk wasn’t a financial decision, it was a strategic decision based on the agility it would deliver the company.
Operational Impact
Quantitative Benefit
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