Revolutionizing Notarization: A Case Study on Notarize's Digital Transformation
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Camera / Video Systems
Applicable Industries
- Consumer Goods
- Equipment & Machinery
Applicable Functions
- Quality Assurance
Use Cases
- Machine to Machine Payments
- Time Sensitive Networking
Services
- Testing & Certification
About The Customer
Notarize's customers range from individuals to organizations and businesses that require notarization as part of their processes or workflows. These include organizations that need to submit notarized documents to various bodies such as the FAA and the Coast Guard. Notarize's customers have grown by 600% since March 2020, and the company boasts a customer retention rate of 99.9%. The company's customers value the convenience, speed, and self-service that Notarize's platform provides, as well as the security benefits of digital notarization, including the ability to audit using video recordings and compositions.
The Challenge
Notarize, a mid-sized company based in North America, was founded with the aim of transforming the traditional, manual, and often inconvenient process of notarization. The company's founder, Pat Kinsel, initially envisioned a consumer-facing remote online notary application. However, he soon realized that notarization was often part of a larger business process or organizational workflow. This realization led to a pivot towards helping organizations digitize their notarization experiences. The challenge was not just to create a digital notary service but to change laws and regulations state-by-state to allow businesses to certify documents online. Notarize also had to understand the individual processes and compliance needs of each industry, as well as the myriad laws and regulations that govern notaries in each state.
The Solution
To overcome these challenges, Notarize worked directly with legislators, regulators, and industry coalitions to change laws and regulations, successfully changing more than 29 state laws and regulations. In addition to pushing for legislative and regulatory change, Notarize focused on improving the overall online notary experience. They developed tools for notaries, consumers, and businesses to administer transactions. Notarize partnered with Twilio to provide reliable service to their individual audiences seamlessly. They used Twilio's video, voice, SMS, recording and session management, archiving, and other products to deliver a consistent end-to-end notary experience. Notarize also built a sophisticated system of alerts to meet compliance obligations and deliver on enterprise SLAs.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
