Ricoh Australia's Transformation through IoT
Technology Category
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Visual Quality Detection
Services
- System Integration
- Testing & Certification
About The Customer
Ricoh Australia is a branch of the global technology company, Ricoh, best known for its range of office equipment and services including printers, projectors, document management systems, and IT services. The company has seen significant growth in Australia due to acquisitions and expansion into new markets, including the development of highly successful professional services and IT services arms. This growth has resulted in the company doubling in size. Ricoh Australia is headquartered in Sydney and maintains branches in all mainland capital cities.
The Challenge
Ricoh Australia, a global technology company, had been experiencing significant growth due to acquisitions and expansion into new markets. This growth, however, led to a complex and disparate quality management system. The system, developed internally, had information stored in various places, leading to a lack of clear-cut ownership of processes. The company was also facing challenges in maintaining its commitment to quality and compliance requirements, including ISO 9001, ISO 14001, ISO 27001, and the CarbonZero environmental standard. To avoid problems with outdated or inaccurate processes, Ricoh needed a new tool that would enable them to impose dates for review of content and make process information accessible to all employees, including those working in the field.
The Solution
Ricoh Australia chose Nintex Promapp as the tool to replace their quality system. They began with a one-month pilot project involving four areas of the business – the business excellence team, HR, product strategy, and IMACD, Ricoh’s asset management group. Two weeks into the project, all team members agreed Nintex Promapp was working well and there was no need to continue with the pilot. A major benefit of Nintex Promapp was the ability to nominate an expert within a procedure, removing doubt about ownership and ensuring users could easily identify who to turn to if they needed more information. It also allowed information systems to be included as part of the procedure documentation. Some teams created content regarding procedures tailored for certain customers, allowing Ricoh to centrally capture information about specific customer requirements.
Operational Impact
Quantitative Benefit
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