Honeywell > Case Studies > Safety and Productivity Solutions: Intimo Lingerie Speeds Up Deliveries with Honeywell Hands Free Solution

Safety and Productivity Solutions: Intimo Lingerie Speeds Up Deliveries with Honeywell Hands Free Solution

Customer Company Size

Mid-size Company

Region

Pacific

Country

Australia
New Zealand

Product

Honeywell A710 Talkman
Honeywell SRX2 Headset
Honeywell 8670 Bluetooth Ring Scanner
Honeywell CK3X rugged hand-held computer
Manhattan Associates SCALE WMS

Tech Stack

VoiceID POC method
Honeywell voice system
Bluetooth

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Digital Expertise

Technology Category

Functional Applications - Warehouse Management Systems (WMS)
Functional Applications - Remote Monitoring & Control Systems
Networks & Connectivity - Bluetooth

Applicable Industries

Consumer Goods
Retail

Applicable Functions

Warehouse & Inventory Management
Logistics & Transportation

Use Cases

Inventory Management
Warehouse Automation
Supply Chain Visibility

Services

System Integration
Training

About The Customer

Established in 1995, Intimo has built an enviable reputation as one of the leading lingerie brands across Australia and New Zealand. Today, Intimo is known for reflecting the modern woman’s aspiration for quality, style, and function. To supply its wide range of customers across Australia and New Zealand with quality, supportive and wearable lingerie, Intimo operates a streamlined direct-to-customer distribution model out of a centralised distribution centre in Port Melbourne.

The Challenge

Although Intimo as a business has rapidly grown its operations over recent years, the actual product picking processes within its distribution centre still relied on inefficient paper-based systems that were open to errors and were labor-intensive and time-consuming. Recognising the need to operate an efficient supply chain and the importance of accuracy in its direct to home product delivery processes, Intimo recently turned to VoiceID to discuss the use of Honeywell solutions for their picking process.\n\nThe Needs\n• Technology that enhances stock management process and increases warehouse efficiency.\n• Upgrade the current manual system of warehouse management to a more powerful automated solution that delivers more accuracy and reliability.\n• A fast, easy-to-use, and scalable solution that grows with the changing needs of the facility.

The Solution

To demonstrate the benefits of using Honeywell for picking in a real-world scenario for Intimo, VoiceID implemented a Proof of Concept (POC) process. VoiceID’s POC method has been developed to allow companies with little investment, to have a demonstrable look at how the voice process would improve their business,” said Paul Phillips, Senior Business Consultant at VoiceID.\n\nFor Intimo, the entire VoiceID POC process took four hours to complete and involved two different employees being trained and filmed completing hands-free and paper picks for review. The POC process highlighted a potential productivity increase by 50 percent over the existing process. As a result, Intimo elected to proceed with a voice deployment paired with hands-free scanning.\n\nTo enhance its stock management processes and increase warehouse efficiency, Intimo implemented an advanced order picking and distribution system. Under it, the Manhattan Associates SCALE WMS first records the orders and then batches them for picking. Orders are picked using the Honeywell A710 Talkman, SRX2 Headset, and 8670 Bluetooth Ring Scanner. Receipts, putaways, replenishments, and stock management are all handled by the Honeywell CK3X rugged hand-held computer.

Operational Impact

With a rise of 30% in productivity, Intimo has seen a significant improvement in the allocation of resources and accuracy at its facility since the introduction of the new system.
The ability to track its stock movement in real time and accurately direct workers to the most efficient ways to pick orders improves workflows and significantly enhances Intimo’s delivery processes and supply chain practices.
Pickers can now pick up to 24 orders at once, compared to six under the previous paper-based system, helping improve warehouse efficiency and leaving resources free to be allocated to other parts of the business.

Quantitative Benefit

Productivity increased by 30%.
Potential productivity increase by 50% over the existing process.
Pickers can now pick up to 24 orders at once, compared to six under the previous paper-based system.