Scaling B2B Solutions and Market Expansion: A Case Study on Kevins Worldwide and Celigo
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Apparel
- Consumer Goods
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Kevins Worldwide is a consumer goods company based in Scranton, Pennsylvania. Since its inception in 1994, the company has helped thousands of companies generate customer awareness and revenue through its custom promotion and apparel products. They take a holistic approach and partner with customers to understand needs and surpass expectations. Their creativity, streamlined processes, attention to detail, and sense of urgency have allowed them to stand out from their peers. What started as a 4,000 square foot warehouse turned into over 85,000 square feet that houses their corporate offices.
The Challenge
Kevins Worldwide, a company specializing in custom promotion and apparel products, faced a significant challenge in managing orders from 40 different ecommerce sites hosted on the 3dcart platform. The process of manually importing each order from the ecommerce platform to the ERP for fulfillment was time-consuming and prone to errors. This manual process was diverting staff from focusing on customer relationships and product development. To address this, Kevins Worldwide switched to Acumatica as their ERP for a cloud-based solution that could scale their business. They partnered with InfoSourcing Inc. to build a custom integration solution that automated sales order and fulfillment processes between 3dcart and Acumatica. However, they wanted to support other ecommerce platforms to enhance their industry-specific ecommerce solution. When they decided to offer BrightStores and Magento as alternative ecommerce platforms, they realized that developing such integrations would be a lengthy and costly process.
The Solution
To address the challenge, Acumatica introduced Kevins Worldwide to Celigo, a provider of a simpler solution that could easily scale. Kevins worked closely with InfoSourcing and Celigo to gather key business requirements and processes for automation. The solution focused on prebuilt API Connectors for multiple eCommerce integrations with Acumatica, ease of changing eCommerce endpoints without incurring excessive costs, and simplicity for Kevins’ eCommerce staff to handle errors and minor changes. By choosing Celigo, InfoSourcing was relieved of API maintenance. InfoSourcing used Celigo’s iPaaS platform integrator.io to build an integration between BrightStores and Acumatica for one of Kevins’ clients. This solution minimized costs and provided a plug and play concept where orders could be easily processed.
Operational Impact
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