Seal Shield Seals the Deal
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Seal Shield Hygenic Technology
Tech Stack
- NetSuite
- Pacejet
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
- Education
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Seal Shield is a leading manufacturer of industrial-grade hygenic technology. The company's products, which include keyboards, mice, and screens that can withstand the most stringent cleaning protocols, along with ultraviolet cleaning machines, are trusted by hospitals, governments, and educational & research institutions. With health and safety at stake, the only thing as important as the quality of Seal Shield’s products is the ability to reliably get them into customers’ facilities. The company has been experiencing a healthy growth rate averaging around 15% year-over-year and has been on NetSuite since 2012.
The Challenge
Seal Shield, a leading manufacturer of industrial-grade hygenic technology, was experiencing a healthy growth rate averaging around 15% year-over-year. By 2012, the company needed a true ERP and chose NetSuite. In 2019, Seal Shield decided to relocate its operation and warehouse function from the west coast to a third-party logistics (3PL) warehouse on the east coast. This move was supposed to increase efficiency and help the team prepare for unpredictability. However, the team found itself spending significant time developing processes and managing training of its outsourcing partner; an arrangement designed to create efficiencies consequently had the opposite effect. As Seal Shield began to address the pressures that came with a rapid rise in demand, Pacejet became a key component of building a world-class, in-house, distribution operation.
The Solution
Seal Shield began its from-the-ground-up, no-expenses-spared reworking of its fulfillment operations and Pacejet has developed into a key member of the broader team. It was a welcome addition, especially amidst the colliding forces of unprecedented demand, supply chain slowdowns, and a quadrupling of its inventory holding capacity. While the human team dealt with the uncertainties of sourcing product and managing customer relationships, Pacejet could cut 50% of the human activity associated with packing and shipping. Unpredictable markets also require the ability to rapidly seize unforeseen opportunities. Pacejet’s international shipping and customs documentation automation allows Seal Shield to produce commercial invoices and certificates of origin right from its interface with NetSuite immediately when generating the shipping labels and bills of lading.
Operational Impact
Quantitative Benefit
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