Simply Healthcare Leverages Idaptive to Ease Switch to Office 365
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Office 365
- Idaptive
- Microsoft Active Directory Federation Services (AD FS)
Tech Stack
- Single Sign-On (SSO)
- Identity Federation
- Cloud Solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
- Facility Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Training
About The Customer
Simply Healthcare Plans, Inc. is a Florida-licensed health maintenance organization that offers health plans for people enrolled in Medicaid and Medicare programs. Acquired by Anthem several years ago, Simply Healthcare Plans and its affiliates serve more than 200,000 members through a network of over 10,000 doctors, 165 hospitals, and hundreds of ancillary providers and pharmacies throughout Florida. The company has experienced significant growth, doubling its membership and increasing its employee count by nearly 1,000 percent over the last four years. This rapid growth has presented numerous challenges for both employees and infrastructure teams.
The Challenge
Simply Healthcare faced significant challenges due to rapid growth, including the need to transition to Office 365 and provide single sign-on (SSO) for various SaaS applications. The company aimed to minimize help desk tickets for password resets and reduce the time and effort required for IT to onboard new employees. The infrastructure team was overwhelmed with tasks ranging from server and network maintenance to help desk requests and employee onboarding. The decision to switch from on-premises Microsoft Office to Office 365 was made to alleviate some of these pressures. However, the team needed a solution to help with identity federation and to support the company's continuous efforts to remain HIPAA-compliant.
The Solution
SoftwareOne introduced Simply Healthcare to the Idaptive solution to ease the roll-out of Office 365, federate user identity, provide user SSO capabilities, and minimize password reset requests. Simply Healthcare evaluated Microsoft's single sign-on solution and compared its functionality with Idaptive. They found that building out their own AD FS system would require significant investments in both hardware and manpower. Idaptive was chosen as a turn-key solution that met all specified needs and offered additional features like app usage auditing. Simply Healthcare purchased Idaptive's Jump Start service, which assigned an engineer to respond to any questions or issues, significantly cutting deployment time.
Operational Impact
Quantitative Benefit
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