SOA Proves to Be A Smart Investment for Bank Mandiri
Customer Company Size
Large Corporate
Region
- Asia
Country
- Indonesia
Product
- webMethods Suite
Tech Stack
- Service-Oriented Architecture (SOA)
- webMethods Integration Server
- Enterprise Service Bus (ESB)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Revenue Growth
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
Bank Mandiri is Indonesia's largest bank, formed over a decade ago as part of a government restructuring program. It became the country's largest bank after a four-bank merger and currently holds 25 percent of the market share in assets and liabilities. The bank employs 21,000 people and operates more than 3,200 ATMs and nearly 1,000 branches. Its operating profit grew nearly 80 percent in one year, from 2006 to 2007, to more than $450 million. Fee-based income grew nearly 30 percent during that same time to more than $336 million.
The Challenge
Bank Mandiri, Indonesia's largest bank, aimed to transform its payment processes to significantly reduce the time and cost of transactions and fuel revenue growth. The bank wanted to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. The bank also aimed to anchor itself as the dominant and preferred partner for Indonesia’s move to a cashless society.
The Solution
Bank Mandiri created a new payments platform using webMethods technology. Based on a Service-Oriented Architecture (SOA), the platform enabled Mandiri to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. This value-added capability increased customer satisfaction while leveraging existing applications. The bank chose webMethods for its process transformation based on the ease, speed, and depth of webMethods integration capabilities. The new platform, a universal interface to all delivery channels and a universal parameterized gateway to external billers, eliminated most of the custom work, reducing time-to-market as well as minimizing errors and risk of service disruption.
Operational Impact
Quantitative Benefit
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