Nintex > Case Studies > Streamlining Operations at Christchurch International Airport with Nintex Promapp

Streamlining Operations at Christchurch International Airport with Nintex Promapp

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Education

Applicable Functions

Maintenance
Quality Assurance

Use Cases

Inventory Management
Personnel Tracking & Monitoring

Services

System Integration
Training

About The Customer

Christchurch International Airport Limited (CIAL) is New Zealand’s second largest airport, welcoming over 5.7 million passengers a year. The airport had three major systems for property/retail, asset maintenance and finance, along with many ancillary ad-hoc solutions. The team at CIAL was faced with the challenge of maintaining the daily operations of the airport while implementing a new ERP system. The airport had high expectations for the project, including tighter integration of processes and information across the whole business, improved visibility of business activity and reporting capability, and simplified business administration and operations.

The Challenge

Christchurch International Airport Limited (CIAL), New Zealand’s second largest airport, was faced with the challenge of maintaining daily operations while implementing a new ERP system. ERP implementations can often be disruptive to business and can cause a change management battle that lasts for months afterwards. CIAL had three major systems for property/retail, asset maintenance and finance, along with many ancillary ad-hoc solutions. Poor integration was causing operational inefficiencies across the business. The project had high expectations set, including tighter integration of processes and information across the whole business, improved visibility of business activity and reporting capability, and simplified business administration and operations.

The Solution

CIAL needed a consistent and standardized approach to both the ownership and accountability of business process management within the organization. Nintex Promapp was used during the key user training phase to document the initial processes, which were further developed in the process platform during the key user testing phase. When end user training was delivered, the processes in Nintex Promapp had been tested several times and were reflective of the new way tasks were to be performed after go-live. Nintex Promapp was integrated into their ERP system so staff have the ability to review processes from within the tool. Nintex Promapp is the first point of call for users having an issue before requesting assistance from the business support teams.

Operational Impact

The implementation of Nintex Promapp resulted in a centralized reference point integrated into everyday systems, quality documentation accessible to all, and ongoing ownership and improvement. Process owners were identified and assigned when Nintex Promapp was originally implemented into the organization. Process owners are responsible for promoting a culture of continuous improvement within their group. Once the ERP system had gone live, staff could review processes to further streamline them and achieve even greater efficiencies in productivity and reporting/ information. Staff value the opportunity to provide feedback if they feel a process in Nintex Promapp does not accurately reflect the way it is currently performed, or that there is an improvement opportunity.

Quantitative Benefit

Nintex Promapp is seen as a ‘source of truth’ as it is documented for all to see.
Without Nintex Promapp the ERP system would still have been implemented, however the quality of CIAL’s documentation would not have been as high.
Processes would not have been documented in a consistent manner and the processes that were documented would not have been stored in a central repository that was accessible by all staff and refined ongoing.