Streamlining Scheduling and Data Management for eSight Eyewear with IoT

eSight Eyewear is a company that has developed a product called eSight 3, a head-mounted display that utilizes a high-speed, HD camera, a custom vision profile, and user-based settings to bring sight back to the visually impaired. The company was founded by Conrad Lewis, who was inspired to create the device due to his sisters' macular degeneration. The company's mission is to help the visually impaired see again, giving back not just vision, but also careers, weddings, and most importantly, detail. Their product is popular, and they have a large number of clients who require in-person demonstrations to understand how the technology works.

eSight Eyewear, a company that provides electronic glasses to help the visually impaired see again, was facing a significant challenge in managing their client scheduling and data management. The popularity of their product, the eSight 3, meant that they had to schedule a large number of in-person demonstrations to show how the technology works. Before implementing a new solution, each of their clients would spend at least 30 minutes responding to scheduling emails. Additionally, eSight's Vision Advocates spent about an hour's worth of work per client just on scheduling the first demonstration. This process involved multiple calls, including reminder calls and often missed calls. The company needed a solution that would streamline this process and improve the scheduling experience.

The solution to eSight's challenge came in the form of Acuity Scheduling, a scheduling software, and Zapier, an app automation tool. Acuity Scheduling was perfect for eSight's needs, but they needed it integrated into their Salesforce workflow for tracking and analytics. Using Zapier, they were able to connect Acuity Scheduling and Salesforce, revolutionizing their demonstration process. Now, Zapier takes care of both scheduling appointments and tracking each customer's records. Instead of manually exporting the information from a new appointment and importing it into Salesforce to create a new record, Zapier does it automatically. Additionally, Acuity allows the creation of forms that the customer needs to answer when making an appointment. Zapier pulls the data from these forms into a Salesforce custom object specific to that customer. This solution has made the process more transparent for clients and has significantly reduced the time spent on scheduling and data management.

• The implementation of Acuity Scheduling and Zapier has brought about significant operational improvements for eSight Eyewear. The process of scheduling demonstrations has been streamlined, making it easier and more efficient for both the company and its clients. The automation of data management has also reduced the workload for the company's Vision Advocates, allowing them to focus more on their core tasks. Furthermore, the transparency of the process has been improved, enhancing the client experience. The solution has also enabled the company to keep Salesforce up to date on each of eSight's customers, providing valuable insights for the company. Overall, the operational efficiency of the company has been significantly enhanced.

• Reduced the time clients spend responding to scheduling emails from 30 minutes to virtually zero

• Decreased the time Vision Advocates spend on scheduling a first demonstration from an hour to a significantly lesser amount

• Automated the process of exporting new appointment information and importing it into Salesforce, saving considerable time and effort