Streamlining Staffing Operations: A Case Study on Contemporary Personnel Staffing, Inc.

Contemporary Personnel Staffing, Inc. (CPS) is a leading staffing and recruitment firm that specializes in the placement of top talent regionally, nationally, and globally. Founded in 1989 and headquartered in Syracuse, NY, CPS provides workforce solutions in various fields including Accounting and Finance, Administrative, Executive Support, HR, Government Contract, Sales, Marketing, Engineering, Manufacturing, Information Technology, and more. With a team of 25 certified recruiting professionals, CPS is the largest independently owned full-service staffing and recruitment firm in Central New York. The company is nationally accredited as a Women-Owned Business Enterprise and was recognized as the Greater Syracuse Chamber of Commerce Business of the Year in both 2005 and 2007.

Contemporary Personnel Staffing, Inc. (CPS), a leading staffing and recruitment firm, was grappling with time-consuming manual back office processes. In 2012, despite recent success, CPS was still manually sending invoices to 25 different companies, a process that involved printing each invoice, checking lists for each company, scanning documents, and emailing a copy of the invoice to each client. Their existing software, AST, could not be updated, forcing them to continuously patch the system to maintain their Front Office, Back Office, and Payroll. This resulted in lengthy app and load times, leading to data integrity issues as most of the team would not add notes. Additionally, CPS wanted to keep payroll internal, but their QuickBooks application could not handle the growing number of temporary placements. With approximately 1,000 W2s processed per year, their growth potential was seriously hampered by the outdated technology.

CPS turned to 1Staff Back Office and Microsoft Dynamics GP, integrated with Bullhorn, to streamline their back office operations. The implementation of 1Staff Back Office and GP, which took just six months, allowed CPS to automate their billing process, saving them 7 to 8 hours of manual work each week. The system also provided access to Online Time Entry, eliminating the need to manually enter over 500 time-cards each month. Furthermore, the advanced reporting available with 1Staff Back Office Analytics allowed CPS to access a variety of reports that were previously manually generated in Excel. The integration of Bullhorn and 1Staff modernized their front and back office systems, enabling CPS to stay competitive in its industry. By offering client-specific invoices, CPS could provide unique solutions to enhance its client relationships. The system also allowed for easy customization of documents to reflect unique tax codes or local laws.

• The implementation of 1Staff Back Office and Microsoft Dynamics GP, integrated with Bullhorn, revolutionized CPS's operations. The new system eliminated many of the manual processes that once plagued the CPS team, opening the door to various streamlined solutions. With payroll housed in the Back Office, data could be immediately accessed for client calls, enhancing customer service. The system also allowed for easy customization of documents to reflect unique tax codes or local laws, providing unique solutions to enhance client relationships. Furthermore, with 1Staff Analytics, CPS could access a variety of reports that were previously manually generated in Excel, enabling them to identify advanced statistics on sales rep metrics or analyze year over year revenue. The integrated solutions also allowed CPS to calculate their national footprint and the growth of their sales and recruiting teams with little to no additional resources.

• Saved 7 to 8 hours of manual work each week by automating the billing process.

• Eliminated the need to manually enter over 500 time-cards each month.

• Scaled from paying 200 people to 750 people per week–a 375% increase.