Sun Healthcare Group Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Dundas Dashboard
Tech Stack
- Data Warehouse
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
Sun Healthcare Group, Inc. (SHG) is a leading U.S. healthcare provider, delivering healthcare products and services to thousands of people every day. Established in 1989, Sun and its subsidiaries now employ approximately 29,000 people in 46 states. Their focus is on the delivery of quality care in safe and comfortable environments that offer peace of mind and support for patients, residents and their families. In recent years the industry has been plagued by rising costs, reduced reimbursements, and regulatory changes. This requires creative solutions to not only maintain the focus on patient care but to uncover the efficiencies needed to remain competitive and profitable in this environment.
The Challenge
Sun Healthcare Group (SHG) is a leading U.S. healthcare provider, delivering healthcare products and services to thousands of people every day. The healthcare industry has been plagued by rising costs, reduced reimbursements, and regulatory changes. This requires creative solutions to not only maintain the focus on patient care but to uncover the efficiencies needed to remain competitive and profitable in this environment. Prior to dashboards, information exchange processes at SHG were very manual and decentralized. For instance, getting daily numbers such as the customer base or admissions would require a regional employee to call each center and have them compile and email the metrics manually each day. These numbers would then roll up to divisional and finally to corporate stakeholders. The more serious problem was the lack of an enterprise wide, single version of the truth. Different stakeholders would generate their own reports with different conclusions.
The Solution
SHG renewed their search for a true solution that could consolidate their information systems in a highly accessible, single point of access. They found Dundas. The primary solution Dundas provided was to consolidate all of the information in their data warehouse and present it on highly visual landing pages. The Dundas solution is being used on an enterprise level in four operational areas – employee relations, quality care, business results, and revenue enhancements. The end users include nursing home administrators, business office managers, the director of nurses, executives, management teams, and business development teams across the country. All users access the dashboards remotely, through the company intranet so everyone is always working from the same page. They are looking at consolidating information from all of the subsidiaries so they can show the impacts on various lines of business. They see the dashboards becoming the go to place for a high level view of operational synergies. They also plan to use the mobile features so their managers across the country have on the go access to the operational metrics they need for the properties they are responsible for.
Operational Impact
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