TelQuest International's Scalability and Operational Efficiency Boost with Celigo
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Retail
- Telecommunications
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Leasing Finance Automation
- Retail Store Automation
Services
- System Integration
About The Customer
TelQuest International is a leading independent distributor of telecommunication equipment based in Wayne, New Jersey. The company has been in operation for over 30 years, offering services such as repair, installation, replacement, maintenance, and other related services. As part of their growth strategy, TelQuest was planning to expand their B2C offerings. To support this expansion, they needed to improve their operational efficiency and automate their processes. The company was using a manual system to manage hundreds of orders from online marketplaces, a process that was not scalable and was prone to errors.
The Challenge
TelQuest International, a leading independent distributor of telecommunication equipment, was planning to expand their B2C offerings. However, they faced significant challenges in managing their operational efficiency. The company had a team of over 25 people manually managing hundreds of orders from online marketplaces. This process was not only time-consuming but also prone to errors, leading to issues such as incorrect entries for items, quantities, and prices. The manual entry system was not scalable and was hindering the company's growth. The challenge was to identify and implement a technology solution that could automate these processes, improve operational efficiency, and support the company's expansion plans.
The Solution
To address these challenges, TelQuest selected Celigo's prebuilt Integration Apps to NetSuite for automating key business processes. For other applications like Paypal, they used custom integrations built on the Celigo Integrator.io iPaaS. They also used Integrator.io as an in-product automation platform, which allowed them to automatically export NetSuite data through Celigo, transform it, and then return it back to NetSuite to trigger automatic updates. Despite having no advanced technical experience or prior knowledge on integrations, the team was able to use Celigo’s solutions quite easily, thanks to its user-friendly interface. This solution not only automated their processes but also enhanced their experience with the system.
Operational Impact
Quantitative Benefit
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