Transforming Enterprise IT Architecture the Alfabet Way
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Alfabet
Tech Stack
- Enterprise Architecture Management
- IT Planning and Portfolio Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Utilities
Applicable Functions
- Business Operation
Use Cases
- Energy Management System
- Infrastructure Inspection
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a large, fully regulated utility company in the U.S. that serves its natural gas and electric customers through two separate brands. Its employees are focused on safely delivering reliable and affordable energy to the customers and communities they serve. The company has been recognized for its business ethics and sustainable practices. The utility serves its natural gas and electricity customers in an environmentally responsible and affordable manner. Its plan is to explode its proven regional business model to become a premier continental contender. Billions in investments have been lined up for long-term system modernization and growth programs over the coming decades.
The Challenge
The utility company was facing a dire situation in its IT department. Years of cobbling together one-off solutions using a variety of applications had resulted in a tangled web of connections that was crippling new projects. System stability was decaying due to the patch-work architecture, and ballooning costs for licensing and support left the IT budget cupboards bare. The company’s CIO recognized that a high-performance Enterprise Architecture (EA) practice was the pragmatic fix it needed. EA would transform the existing IT into a technology-leveraging dynamo powering the company’s business transformation.
The Solution
The utility company chose Software AG’s Alfabet solution for its IT portfolio management. Alfabet’s ability to relate everything to everything to understand change impact was a key feature that attracted the utility company. The utility collected the data from the complex application and technology environments of its four distinct business units and corporate services unit using Alfabet. With everything in Alfabet’s centralized repository, it had a holistic view of its entire IT environment. The utility developed and used criteria to assess cost and performance and conduct a business-critical analysis of all technology. In 2014 alone, it retired 75 applications while simultaneously boosting its IT governance process to ensure all new solutions be compliant with modern standards.
Operational Impact
Quantitative Benefit
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