Transforming to an Engaged and Connected City

The City of Mississauga in Ontario, Canada, improved services with a private fiber network and a citywide wireless network using Cisco solutions. Key Challenges: • Provide open and accessible government • Help enable better decisions through research and analytics • Create a connected and engaged workforce • Improve services through innovation

Key Solutions: • Built a private fiber network using Cisco routing, switching, and security solutions • Launched citywide wireless network using Cisco controllers and access points • Delivered visibility across people and systems with Internet of Everything Economic opportunity and a reputation as “Canada’s safest city” have boosted the City of Mississauga’s population to nearly 800,000 residents, and it’s growing fast. To support this growth, Mississauga’s IT strategy established goals to improve services and drive operational efficiencies using the Internet of Everything—the intelligent connection of people, process, data, and things. “Just about every piece of equipment the city buys has the ability to connect to a wireless network,” says Shawn Slack, director IT and CIO. “Snowplows, buses, fire trucks, HVAC units, and traffic lights are all capable of transmitting real-time data. Collecting and using that data to make better decisions will enable more responsive and efficient operations.” The city is enhancing its Advanced Traffic Management System to make real-time traffic system changes to reduce congestion and prioritize Transit and Emergency Response. In the future, this will allow for prioritization of Snow Operations vehicles. Traffic can be monitored in real time allowing signal and traffic movement changes in response to accidents, construction, or other issues. Flood-response decisions can be made and public communications and operations can be put into action immediately All city operations field staff have mobile access to service work orders in the field with real-time information access to enable quick and accurate maintenance decisions. In the future, traffic signals could allow snowplows to pass through intersections without stopping, reducing service time, vehicle wear and tear, and fuel consumption.

• [Efficiency Improvement - Issue Response]
  Makes it easier for operations teams and emergency services to respond faster
• [Cost Reduction - IT]
  Facilitates new services while keeping the IT budget flat
• [Management Effectiveness - Real Time Information]
  Improves public safety with immediately actionable information