Twining's Productivity Boost with Nintex K2 Cloud
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Cement
Applicable Functions
- Logistics & Transportation
- Product Research & Development
Use Cases
- Personnel Tracking & Monitoring
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Twinings is a renowned tea company with a history dating back to 1706. The company still buys, brews, and sells tea with the same care that Thomas Twining took when he opened his business in the heart of London, beginning a love affair between the British public and the beverage that’s lasted more than 300 years. Today, Twinings is a global business with hundreds of suppliers and thousands of tea batches brewed annually. The company has a complex supply chain that includes material master records that support bills of materials. Twinings also manufactures the popular drink Ovaltine.
The Challenge
As Twinings’ global business continued to grow, the company found itself in need of a master data governance system and supplier portal to support its expansion. The traditional IT system Twinings used for Master Data Governance was increasingly out of sync with the company’s burgeoning needs. The system was time-consuming and fragmented, with an overreliance on emails and spreadsheets that made it difficult to maintain a single version of truth, let alone conduct audits. The company wanted to overcome these limitations and more. It aimed to both streamline and expand its solution with automated workflow, digital forms, and integration into its SAP ERP software. Twinings sought a low-cost and low-code solution that its business users could easily use on their own, providing them with more agility than they could get from software that had to be managed via IT staff.
The Solution
After an exhaustive, 18-month RFP process, Twinings chose Nintex K2 Cloud. The Nintex K2 Cloud workflow uses business and technical embedded rules to ensure the data is consistent and accurate before records are created or modified in SAP. The Master Data Governance suite at Twinings includes 20 applications. To develop them, Twinings contracted with Nintex Professional Services to build the first two applications. With that experience, they developed the remaining 16 applications themselves. After achieving success with the Master Data Governance solution, Twinings used Nintex K2 Cloud to replace an offline mix of emails and spreadsheets that was slow to onboard vendors, impeded communication between suppliers and Twinings buying staff, and didn’t provide that staff with visibility into supply chain status. The result was a Supplier Portal that provides an online, real-time way for suppliers and Twinings buyers to share information about purchase orders, shipment status, quality checks and more.
Operational Impact
Quantitative Benefit
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