United BioSource Corporation Streamlines Patient Consent Process with Nintex AssureSign
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Education
- Life Sciences
Applicable Functions
- Logistics & Transportation
Use Cases
- Last Mile Delivery
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
United BioSource Corporation (UBC) is a pharmaceutical support enterprise that has been providing patient support services for nearly 20 years. They work with partnering pharmaceutical companies to help patients overcome the administrative, financial, and clinical hurdles to starting and staying on complex drug therapies. While drug companies make up UBC’s client base, UBC case managers render support services directly to individual prescribers and patients. Services provided by UBC, including co-pay card enrollments, nurse education services and similar benefits, are delivered as a free service to the patient and/or prescriber.
The Challenge
United BioSource Corporation (UBC), a pharmaceutical support enterprise, was facing significant challenges with its patient consent process. The paper-based system was not only costly but also time-consuming, often taking between 4-11 days for completed forms to arrive back at UBC. This delay was detrimental to UBC's ability to swiftly deliver services to patients. Additionally, the cost of printing and shipping the consent forms was adding up, with UBC spending upwards of $47 to obtain a traditional patient’s consent. The paper-latent consent process was not only causing extraneous costs but also impeding UBC's ability to serve patients promptly.
The Solution
UBC turned to Nintex AssureSign to expedite the patient consent process. Nintex AssureSign’s open and flexible APIs allowed UBC to integrate an electronic signature solution into their existing UBC Pathways™ Connected Health solution. This custom-built eSign integration enabled case managers to send consent paperwork easily and electronically, transforming a 4-to-11-day process into a matter of minutes. The simplicity of Nintex AssureSign’s eSignature design created a signer-friendly experience, even for patients with limited exposure to technology. Real-time document tracking and analytics enabled case managers to identify outstanding steps within a patient’s review and eSigning process, making proactive service effortless. Nintex AssureSign’s unique pricing model also helped UBC reduce annual printing and shipping costs.
Operational Impact
Quantitative Benefit
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