Unleashing Productivity in Legal Services: A Case Study of Keoghs and Nintex K2 Five
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Robots - Cartesian Robots
Applicable Industries
- Finance & Insurance
Applicable Functions
- Quality Assurance
Use Cases
- Intelligent Packaging
- Inventory Management
Services
- Testing & Certification
About The Customer
Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector in the United Kingdom. They combine proven processes, technology and a low-cost infrastructure with deep legal and insurance market knowledge. This enables Keoghs to create individual solutions for each client that match their requirements in terms of quality, performance and value for money. As a forward thinker, Keoghs recognized the need to transform its business through advanced technology, particularly to support its specialist teams to better deliver productivity and adhere to regulatory compliance.
The Challenge
Keoghs, a leading provider of claims-related services to insurers, businesses, and other suppliers in the insurance sector, was facing a significant challenge. The legal services market in the United Kingdom was undergoing rapid changes due to market consolidation, globalization, and regulatory changes. These changes were leading to greater corporatization, new legal structures, and an increased role of technology. Keoghs, being a forward-thinking organization, recognized the need to transform their business early to support their specialist teams and drive efficiencies through advanced technology. However, their existing Windows client-based legal case management solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs’ ability to scale to meet customer demands. Keoghs required a level of process excellence typically associated with advanced business process management tools. They needed an adaptive, flexible solution that could quickly scale – and grow alongside Keoghs – to meet ever-evolving client demands.
The Solution
Keoghs chose to implement a solution based on Nintex K2 Five and SharePoint. Slicebread was selected as the preferred partner by Keoghs to implement a single case management solution, based on their previous experience of implementing large scale claims case management solutions utilizing Nintex K2 Five with SharePoint. The solution, named Tracker, formed Keoghs’ main business application - running 95% of all its critical processes from case management to product development and client reporting. Tracker combined the power of SharePoint 2013 (across Document Management, Unified Desktop, Collaboration and Analytics) with document generation and Nintex K2 Five to manage and optimize business processes and increase overall business maintainability. The solution empowered case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, enabling caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence. The solution also supported Keoghs’ lean principles, including reducing activities that add no client value, supporting ‘adaptive case management’, empowering and guiding, rather than leading-and-preventing, favoring visualization rather than escalations, and reducing IT bottlenecks to process management/process improvement.
Operational Impact
Quantitative Benefit
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