Qlik > Case Studies > UWV’s QlikView Competence Center builds more than 50 applications in just 2 years and provides 1,650 people with reporting & analysis capabilities

UWV’s QlikView Competence Center builds more than 50 applications in just 2 years and provides 1,650 people with reporting & analysis capabilities

Customer Company Size

Large Corporate

Region

Europe

Country

Netherlands

Product

QlikView

Tech Stack

PeopleSoft
PView
MS Access
SQL-Server
Oracle

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Business Operation
Human Resources

Use Cases

Process Control & Optimization
Predictive Quality Analytics

Services

Data Science Services
Software Design & Engineering Services

About The Customer

UWV is an autonomous administrative authority commissioned by the Ministry of Social Affairs and Employment to handle employee insurances and provide labor market and data services. Dutch employee insurances are provided for through the legislative acts of the Unemployment Insurance Act, the Disablement Assistance Act for Handicapped Young Persons, and the Invalidity Insurance Act. UWV insures over seven million employees in the Netherlands, employed by nearly 350,000 employers, and the organization paid €19 billion in benefits to just over one million insured employees. UWV is a governmental organ that comprises of 16,500 Full Time Employees (FTEs), at approximately 190 locations across the Netherlands. Transparency, efficiency, and short time to market are the key focus points.

The Challenge

UWV, a governmental organization in the Netherlands, was facing the challenge of replacing all paper and static reporting with dynamic models for reporting and analysis, directly tuned to the information requirements of the users. The volume of paper reports within the HRM department was growing continuously, with each report being created manually with data from the personnel information management system. The departmental management team wanted to replace these reports, which were already dated the day they were distributed, with automated, 24/7, dynamic reports presented in an easy to use dashboard environment with slice and dice and drill down functionality.

The Solution

UWV decided to establish the QlikView Competence Center (QCC) at the beginning of 2009. The objective of the QlikView Competence Center is to quickly comply with the organization’s need for management information through the development of QlikView applications. The QCC safeguards the build-up of knowledge around QlikView, develops standards and policies, creates a uniform development process, and promotes re-use. The mission for all of the staff in the QCC is to quickly and flexibly deliver QlikView applications with a short time-to-market, to its internal customers. By using QlikView, the QlikView Competence Center has created, and manages over 45 Business Intelligence applications, from HR solutions to analyzing and optimizing the purchase and invoice process.

Operational Impact

The QCC has an open door policy so that all UWV departments can have access to dynamic BI reports and analysis tools.
All Business Intelligence knowledge is centralized and applications are developed in accordance with standardized processes.
Nowadays over 1,650 QlikView users at UWV spend 80% less time on collecting data than before.
Because of their professional approach Dutch organizations deploying QlikView today are using the exemplary set-up of the QlikView Competence Center of UWV as a reference for their own Business Intelligence strategy.

Quantitative Benefit

The number of users has increased from 485 at the outset in 2009 to 1,650, at the beginning of 2011.
Nearly 50 new QlikView applications have been deployed successfully and are now managed by the QCC.