Virgin Australia's Automation Journey with Nintex: Centralizing Processes and Unlocking Data
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Networks & Connectivity - 5G
Applicable Industries
- Aerospace
- Cement
Applicable Functions
- Human Resources
- Logistics & Transportation
Use Cases
- Leasing Finance Automation
- Material Handling Automation
Services
- Training
About The Customer
Virgin Australia is the second largest airline in Australia, with an expansive flight network that provides access to both domestic and international destinations, directly or with airline partners. The company has a large and mobile workforce, including 3,000 cabin crew members and 1,100 pilots and flight crew. The airline industry is characterized by significant compliance requirements, and Virgin Australia is no exception. The company manages a large amount of forms and has a workforce that is often remote or in constant motion. Virgin Australia's Workflow Automation Team Lead, Mark Bardsley, is responsible for ensuring that the company’s automation solutions are efficient and effective.
The Challenge
Virgin Australia, the second largest airline in Australia, faced a significant challenge in managing its large and mobile workforce. The airline industry is characterized by significant compliance requirements, a massive amount of forms, and a large workforce that is often remote or in constant motion. Virgin Australia's workforce, which included 3,000 cabin crew members and 1,100 pilots and flight crew, needed to submit safety reports, leave requests, check flight status, and complete various other tasks on a daily basis. The data collection required manual processing across multiple teams, which was time-consuming and inefficient. The challenge was to find a solution that could automate these processes, reduce the workload on HR staff, and provide cost-effective access to data and systems.
The Solution
To address these challenges, Virgin Australia implemented an automated forms and workflow solution using the Nintex Process Platform. The solution replaced manual data entry and processing with online forms that delivered data in a fixed format, eliminating the need for manual data processing. The platform allowed multiple teams to build and manage their own automation requirements. Nintex became Virgin Australia’s global repository to access and manage all workflows. Administrators could manage who they let in to create workflows and what level of access they gave to that person to build or create their own connectors. The IT team could provide governance and oversight to new systems and processes before they became operational. Virgin Australia also used Nintex Process Manager to centralize and provide visibility of their processes across the organization. The Nintex workflow tools were agile and responsive, allowing Virgin Australia to quickly demo and create proof of concepts.
Operational Impact
Quantitative Benefit
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