Western Union Enables an Omni-channel Experience with Fast Data
Customer Company Size
Large Corporate
Region
- Africa
- America
- Asia
- Europe
Country
- Germany
- India
- Indonesia
- Netherlands
- United States
Product
- TIBCO BusinessEvents®
- TIBCO ActiveSpaces®
- Speedpay
- SOFORT
Tech Stack
- Fast Data
- In-memory Data Grid
- Hadoop
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Western Union is a financial services and communications company that offers products such as person-to-person money transfers, money orders, business payments, and commercial services. The company places customers at the center of everything it does, including millions of consumer money transfer senders, more than 100,000 business customers in 2013, travelers who lack options for accessing their money overseas, and nongovernmental organizations that otherwise would have difficulty getting funds to the people and places that need it most.
The Challenge
At Western Union, customers are central to everything. The company aims to make financial transactions as fast and secure as possible, with no margin for error. Customers are increasingly embracing new technologies, especially in regions like Indonesia, India, and Africa, where adoption is faster than in some developed countries. This shift brings new requirements, such as the need to complete transactions on mobile devices. Western Union faced challenges in integrating its payments ecosystem with hundreds of banks, half a million locations, and various post offices, ATM networks, mobile devices, and online and retail locations.
The Solution
Western Union partnered with TIBCO to leverage new, cutting-edge technology for Fast Data. This partnership was crucial for making big data actionable in real-time for online and mobile transactions. The company implemented TIBCO BusinessEvents® and TIBCO ActiveSpaces® in-memory data grid to identify real customers and separate out bad actors. This approach allowed Western Union to offer relevant and secure products tailored to customers' countries and locations. The collaboration with TIBCO also involved top leadership and new ideas to improve customer experience.
Operational Impact
Quantitative Benefit
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