Dell Technologies, a global tech giant with over 160,000 employees, was grappling with high-volume and repetitive transactional HR processes. The company was seeking to improve efficiency and cost-effectiveness while freeing up HR employees for higher-value, strategic work. The challenge was to eliminate transactional work for end-to-end processes such as open requisition recruiter assignments, onboarding process reminders and status updates, and offer status management. This would allow HR employees to focus more on person-to-person interactions.

Symantec was seeking a solution to reduce the number of manual processes while maintaining strict security and compliance controls. A customizable solution was essential since some departments wanted to automate a few steps while others wanted complete automation of end-to-end workflows.Symantec wanted more than just a stop-gap measure to replace another system, but rather a solid governance solution to seamlessly integrate all workflows and improve operations.

Azbil introduced the product lifecycle management (PLM) package “Windchill” to share and manage product blueprints and component table data at all stages—from planning to disposal.To minimize customization expenses and verification work, the company decided to utilize 99% of the package’s standard functions. This decision created functionality issues for the company’s PLM systems resulting in operational gaps, errors, and compromised efficiency.

OneSource Virtual (OSV), a pioneer of Business Process as a Service (BPaaS) outsourcing, began exploring the implementation of Robotic Process Automation (RPA) in late 2018. The company aimed to increase efficiency and accuracy in predefined processes to provide more benefits to end-users within the Workday ecosystem. The challenge was not only to find a platform that would deliver the best technology but also a partner committed to providing expertise and support. The situation became more critical in March 2020 when the United States started feeling the economic impact of the COVID-19 pandemic. OSV had to pivot from its current automated processes and turn to RPA to help with new payroll tax legislation, such as the CARES Act, passed to provide financial assistance to businesses. This required multi-system updates to the company’s proprietary tax software to prepare for a new level of data and tracking.