Flight Data Services (FDS), a leading provider of flight data monitoring services, was faced with the challenge of translating raw black box flight data into operational business intelligence. This process is crucial for an aircraft operator’s safety program as it allows for the identification of trends and thorough investigation of minor incidents. These insights enable safety managers to improve operational procedures and training, raise awareness of safety issues within the operation, and assist management in making informed business decisions. FDS needed a solution that would allow them to provide their customers with a secure report portal from which they could instantly and interactively generate their own reports and drill down into data.

Grupo Multimedios, one of Mexico's largest media and entertainment companies, was facing challenges in creating effective executive performance management dashboards. The company had been using spreadsheets, pivot tables, and other BI tools for several years, but the dashboards they created were visually cluttered with lots of numbers. This made it difficult for the end-users to effectively understand and manipulate the data. The company was in need of a new BI tool that would be both easier to use and visually appealing. The goal was to provide a graphical representation of the key data to top management in a way that was easy to understand and manipulate.