It is challenging to manage government assets overseas and related operations cost-effectively while providing superior service levels to end users. GSA wants to move from green screens to a user-friendly graphical user interface (GUI) for applications that support Federal Asset Management functions, without requiring extensive, time-consuming and costly changes.

Minimise the risk of an interruption to global operations, and better support the efforts of end users without adding complexity or increasing management burden.

Following rapid growth since its launch in 2008, Phicomm required a standardized approach to service management to replace the previous manual processes and enable IT service delivery to be more productive and efficient.

Provide innovative technology, solutions, and services to diverse industry sectors such as airlines (build and maintain turbines), hospitals (manufacture, install and maintain medical equipment), chemicals (water treatment), transportation industries, and hydroelectric (renewable) power plants, and transmission networks.

Cencosud Colombia SA, a leading retail market player, was faced with the challenge of providing consistent services to its associates across all its stores in five countries - Brazil, Argentina, Chile, Peru, and Colombia. The company needed a solution that would enable it to maintain its regional retail market leadership while delivering excellent service to its customers. The challenge was to consolidate information regarding Cencosud’s customer loyalty program, sweepstakes, vouchers, and other promotional activities conducted by stores or groups of stores. The company also required a system that could provide 24/7 support in Portuguese and Spanish to approximately 7,000 end-users across all stores, including a procurement center in China.

Henkel, a global powerhouse in the chemical and consumer goods industries, faced the challenge of accelerating its digital transformation to strengthen relationships with employees, customers, and consumers, while reducing the cost of provisioning and supporting workplace technology. The company aimed to provide smooth and accessible workplace technology to support productivity among its thousands of employees. The situation became more critical when the COVID-19 pandemic forced the company to move its more than 46,000 non-critical employees to work from home while maintaining the high-performing services staff enjoyed in the office. Achieving successful digital transformation required changes that enabled employees to adapt to new processes and resources in any situation.