技术
- 网络与连接 - 网关
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 教育
- 设备与机械
适用功能
- 销售与市场营销
用例
- 租赁金融自动化
- 物料搬运自动化
服务
- 系统集成
- 培训
关于客户
1-grid 是一家南非网络托管公司,专门为小型企业提供在线工具。他们拥有 35,000 名客户,以向中小企业提供可靠、安全的网络解决方案而闻名。
挑战
由于手动分配和传入的客户查询激增,1-grid 面临着客户等待时间增加的问题。他们现有的帮助台软件无法扩展以满足他们的需求,并且缺乏分段和自动路由功能。
解决方案
1-grid 实施了 Freshdesk 和 Freshchat 来改变他们的客户服务体验。他们迅速将所有客户支持代理引入新平台,为客户提供了统一的体验。他们利用自动工单路由、WhatsApp 集成和自动响应等自动化工具来缩短响应时间并减少代理必须解决的工单数量。
运营影响
数量效益
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