技术
- 应用基础设施与中间件 - 事件驱动型应用
- 网络安全和隐私 - 安全合规
适用行业
- 金融与保险
- 零售
适用功能
- 人力资源
- 质量保证
用例
- 租赁金融自动化
- 时间敏感网络
服务
- 系统集成
关于客户
Landsbankinn 是冰岛最大的银行,为 143,000 名零售和企业客户提供服务。该银行的经营愿景是在一切事情上都成为模范,不断提高客户满意度和忠诚度,并提高运营效率。该公司在雷克雅未克总部拥有 900 多名员工,在全国设有 37 个分支机构。该银行在严格的监管环境中运营,需要遵守众多国家和国际金融行业法规,包括 GDPR。
挑战
Landsbankinn 是冰岛最大的银行,它正在努力解决过时的手动和纸质流程,这些流程减慢了其运营速度并影响了客户服务。该银行的后台银行业务流程多年来一直保持不变,严重依赖于必须在组织内实际移动的纸质表格。这在员工贷款授权流程中尤其明显,该流程涉及多个部门,并且需要长达五天的时间才能完成。此外,银行依赖手写签名的贷款申请给客户带来不便,并减慢了流程。人力资源部门在管理 900 多名员工的请求时还面临着挑战,因为纸质系统很容易丢失和延误。最后,该银行需要确保严格遵守国家和国际金融法规,包括 GDPR。
解决方案
Landsbankinn 求助于 Nintex K2 Five 来实现流程自动化。该银行开发了 40 多个自动化解决方案,显着加快了客户服务速度并改善了后台银行和人力资源运营。对于贷款授权,该银行创建了自动化流程,将时间从五天缩短到仅需一天。该银行还引入了数字签名,允许客户在线签署文件,从而加快贷款申请流程。人力资源部门使用 K2 Five 将纸质流程转变为自动化数字流程,从而更快地批准人力资源请求。为了确保合规性,Landsbankinn 使用 K2 软件来确保每个流程的所有步骤都遵守相关法规。其中包括管理客户个人信息请求的工作流程,确保遵守 GDPR。
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