适用功能
- 销售与市场营销
用例
- 时间敏感网络
服务
- 系统集成
关于客户
Alice 是一家领先的旅游科技初创公司,也是以色列最大的在线旅行社 (OTA)。他们专注于客户体验和客户服务,以在市场上脱颖而出。
挑战
在实施 Freshdesk 之前,Alice 面临着一些挑战,例如缺乏工单跟踪机制、报告不充分、客服人员花时间选择工单、难以监控和跟进工单、缺乏服务水平协议 (SLA) 以及高优先级工单的升级流程,并且缺乏自动化或规则来提高效率。
解决方案
Alice 实施 Freshdesk 来管理他们的客户请求。 Freshdesk 提供了一种简单有效的机制来管理客户票证。凭借循环工单分配、自动化和规则以及用于分类和优先级的 Dispatch'r 等功能,Freshdesk 改进了响应和解决时间,消除了客服人员选择工单的需要,并优化了客服人员负载。
运营影响
数量效益
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