用例
- 供应链可见性(SCV)
- 时间敏感网络
服务
- 系统集成
关于客户
Alterra Mountain Company 在北美拥有 15 个滑雪胜地。每个度假村都为客人提供独特的体验。 IT 部门需要一个统一的服务台来管理所有地点的运营。
挑战
提出 IT 支持请求的流程超过 11 个。缺乏统一的票务系统意味着团队几乎无法了解票证的状态。每个度假村都有自己的 SLA 和流程,从而造成运营复杂性。
解决方案
在所有 15 个度假村实施 Freshservice 作为统一服务台。标准化内部服务交付并配置了 400 多个不同的工作流程。拆除运营孤岛,使部门间协作更加顺畅。
运营影响
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