技术
- 应用基础设施与中间件 - 事件驱动型应用
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 零售
适用功能
- 维护
- 质量保证
用例
- 租赁金融自动化
- 机器间付款
关于客户
澳新银行是印度尼西亚发展最快的银行之一,处理的交易量迅速增加。该银行手动处理文件提交和验证,这减慢了客户服务速度,并使治理变得困难。该银行需要遵守金融法规,包括《外国账户合规法》,该法需要简化流程。 ANZ 银行希望用可扩展的标准化解决方案取代其手动流程,该解决方案可以提高运营效率,提供工作流程透明度、电子协作和文档存储,并轻松扩展以支持业务增长。
挑战
澳新银行是印度尼西亚发展最快的银行之一,一直在努力解决手动流程的低效率和治理挑战。该银行快速增长的交易量超出了其现有的业务流程和工作流程。文件提交和验证的手动处理,尤其是贷款和 ATM 申请,导致客户服务速度减慢,治理变得困难。该银行还面临复杂的监管合规问题,包括《外国账户合规法案》。该银行需要一个可扩展的标准化解决方案,该解决方案可以提高运营效率,提供工作流程透明度、电子协作和文档存储,并轻松扩展以支持业务增长。
解决方案
ANZ 银行与 Ebiz Cipta Solusi 合作实施 Nintex 平台,基于现有的 Microsoft SharePoint 2010 和 SQL Server 2008 安装实现身份验证、审批和合规流程自动化,并添加了 Nintex 平台中的高级工作流程和现代表单。新的解决方案取代了竞争性的电子邮件系统、共享文件夹、快递和邮政邮件,为所有员工提供了一个通用平台。 Ebiz 使用 Nintex 的 Modern Forms 为员工创建流程输入界面,允许分行信贷员将数据输入表格、扫描抵押文件并附加 .pdf 版本。这些数据保存在 SharePoint 中,以便银行总部的员工可以立即访问。 Ebiz 还在 Nintex Platform for SharePoint 上使用 Advance Workflow 构建了监管合规工作流程,该工作流程与 Microsoft SQL Server 2008 配合使用,并使用复杂的业务逻辑根据部门、财务法规、文档到期日期和交易类型对数据进行排序和路由。
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