Aivo > 实例探究 > 改善沟通和效率:阿根廷红十字会实施 AgentBot

改善沟通和效率:阿根廷红十字会实施 AgentBot

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技术
  • 分析与建模 - 机器学习
  • 网络与连接 - 5G
适用行业
  • 教育
  • 医疗保健和医院
适用功能
  • 采购
  • 产品研发
用例
  • 对话机器人
  • 时间敏感网络
服务
  • 培训
关于客户
阿根廷红十字会是一个非营利性人道主义志愿者组织,致力于改善阿根廷弱势群体的生活。拥有66个分校和36所高等院校。
挑战
在 COVID-19 大流行期间,阿根廷红十字会需要改善沟通并处理有需要的人的大量询问。
解决方案
他们实施了 AgentBot,这是一种人工智能驱动的对话聊天机器人,用于处理查询并改善数字通信。
运营影响
  • The implementation of the AI-powered chatbot, AgentBot, has significantly improved the Argentine Red Cross's communication process. The bot has not only helped manage the high volume of queries but also provided an efficient experience for all users. The communication team has been able to focus on other tasks, enhancing their productivity. The bot's quick adaptation to the processes and its added value have helped the team manage queries better. The organization has been able to provide timely responses to everyone in need, thereby staying true to its mission of improving people's lives.

数量效益
  • The chatbot handles an average of 2,300 monthly queries

  • The bot manages more than 6,500 interactions

  • The chatbot operates with 93% effectiveness

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