IBM > 实例探究 > 现代化数据分析以增强医疗保健领域的客户服务

现代化数据分析以增强医疗保健领域的客户服务

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技术
  • 基础设施即服务 (IaaS) - 云数据库
适用行业
  • 金融与保险
  • 医疗保健和医院
用例
  • 库存管理
  • 时间敏感网络
服务
  • 系统集成
关于客户
athenahealth 是一家为医生和医疗保健提供者提供支持服务的领先提供商,专门从事收集、整理和利用医疗保健数据。
挑战
athenahealth 认识到,由于快速增长以及过时的分析和报告解决方案,需要对其内部数据分析方法进行现代化改造。
解决方案
athenahealth 部署了 IBM 的一套分析解决方案,包括规划和预测、商业智能和自动报告。
运营影响
  • By automating data collection and analysis, athenahealth eradicated manual work and boosted efficiency. The company was able to refocus on its core mission of continually improving service to customers. The new analytics system made it easier for the company to incorporate new acquisitions, clients, or revenue streams quickly. Additionally, the company could now respond faster than ever before to new regulatory or client demands. With greater insight into its finances and operations, athenahealth could identify areas for improvement and take action to enhance its services in ways that really made a difference to its customers.
数量效益
  • Accelerated financial reporting from days to minutes
  • Empowered C-level executives to serve themselves with instant insight into financial data and plans
  • Reduced the time required to import data from the general ledger system, prepare the data and build the report from a day to just 10 to 15 minutes

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