技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 质量保证
用例
- 库存管理
- 时间敏感网络
关于客户
新贝德福德公司是一家总部位于美国的医疗保健服务提供商。该公司为东南部和大西洋中部地区的医疗保健提供商提供实践管理、计费、编码、EMR 审计、提供商注册和其他服务。他们的使命是通过提供符合其核心公司价值观的高质量后台服务,与医疗保健提供商建立持久的业务关系。他们每周处理 50 个医疗保健提供商客户的数千笔医疗费用,并使用这些费用手动输入 Vitera Intergy Practice Management 应用程序。
挑战
New Bedford Corporation 是一家医疗服务提供商,面临着将患者护理数据手动输入其 Vitera Intergy Practice Management 应用程序的挑战。这个过程涉及每周输入数千笔医疗费用,每笔费用包含多达 40 条不同的信息,例如姓名、地址和具体治疗。手动数据输入过程不仅繁琐、耗时,每天需要长达 8 个小时,而且容易出错和延误。由于所处理的医疗信息的敏感性,该公司还面临法律影响的风险。此外,雇用工人执行这项任务的成本对公司来说是一笔巨大的财务负担。
解决方案
经过仔细评估后,New Bedford Corporation 选择 Nintex Foxtrot RPA 来自动化其账单数据输入。该解决方案自动从 New Bedford 的专有计费系统复制患者数据,并以每分钟 6 条记录的速度将其输入 Intergy,与手动输入相比,可节省 62% 的时间。自动化过程在一夜之间完成,使员工在工作时间能够专注于其他增值活动,例如跟进保险公司的付款情况。 Nintex Foxtrot RPA 就像一名自动化员工一样运作,对遇到的数据做出智能反应,并以 100% 的准确度输入数据。
运营影响
数量效益
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