Amazon Web Services > 实例探究 > AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants

AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants

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公司规模
Large Corporate
地区
  • America
国家
  • United States
产品
  • Salesforce
  • Amazon Web Services (AWS)
  • Alexa for Business
  • AWS IoT
技术栈
  • Salesforce CRM
  • AWS Cloud
  • AWS IoT SDKs and libraries
  • Amazon API Gateway
  • AWS Lambda
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
  • Digital Expertise
技术
  • 应用基础设施与中间件 - API 集成与管理
  • 平台即服务 (PaaS) - 连接平台
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 楼宇自动化与控制
  • 远程资产管理
  • 实时定位系统 (RTLS)
服务
  • 云规划/设计/实施服务
  • 数据科学服务
  • 系统集成
关于客户
Stonehenge NYC and its affiliated companies are a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction, and leasing. The company is focused on using cutting-edge technology throughout its organization to differentiate itself in the real estate market. Stonehenge NYC aims to modernize rental processes to provide a better tenant experience and build a Digital Native Apartment. The company is leveraging technology to provide a new, digital-first experience for tenants, giving management faster insight into data, and streamlining responses to tenant requests.
挑战
Stonehenge NYC, a private real estate group, was facing challenges with its outdated rental approval process and other tenant-related services. The company wanted to differentiate itself in the market by becoming technology-driven to drive efficiencies throughout its entire organization that result in a better customer experience. The team turned to Salesforce, a Customer Relationship Management (CRM) platform leader, to modernize the sales and leasing process. As the company continued to develop its Salesforce application and explore how new technologies, such as Internet of Things (IoT), would be key to its digital transformation journey, it chose to migrate its applications to Amazon Web Services (AWS).
解决方案
Stonehenge NYC partnered with Klika Tech, an AWS Consulting Partner focusing on the Internet of Things (IoT), Big Data, and Data Visualization solutions, to evolve its Salesforce system and adopt AWS technology. Klika Tech built a proof of concept (PoC) to demonstrate what’s possible using Alexa for Business, Salesforce, and AWS IoT. As part of the PoC, AWS IoT monitored the AC in the apartment and controlled it using Alexa. They created a system by which tenants can report service issues via Alexa which are automatically entered into Salesforce, where they can be monitored and addressed by management. In the Stonehenge NYC executive offices, Alexa provides reports to management on their entire building portfolio including move ins/outs by date and location, as well as rental and available apartment statistics.
运营影响
  • The integration of Alexa for Business with Salesforce and AWS IoT has improved the tenant experience by providing an enjoyable and delightful experience and peace of mind to tenants in completely new ways.
  • The data collected in Salesforce and the ability to open and close tickets on the spot has enabled the management to analyze how quickly a maintenance issue was resolved and proactively address any trends noticed with response times, device issues, etc.
  • The technology has helped the leasing team better understand inventory in real-time and focus its efforts more effectively.

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