Aivo > 实例探究 > BAC Credomatic 通过对话式 AI 增强数字化呈现

BAC Credomatic 通过对话式 AI 增强数字化呈现

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技术
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 水泥
  • 金融与保险
适用功能
  • 销售与市场营销
用例
  • 楼宇自动化与控制
  • 现场人员安全管理
关于客户
BAC Credomatic 是中美洲领先的银行之一,为该地区超过 380 万用户提供服务。
挑战
BAC Credomatic 希望加强其数字化影响力,同时保持与客户的同理心和平易近人。
解决方案
BAC Credomatic 在六个国家实施了 Aivo 的对话式人工智能解决方案,允许客户通过网络聊天和 Facebook Messenger 与虚拟助理互动。该人工智能平台可以回答各种银行主题的查询,并与其他客户服务工具集成。
运营影响
  • The implementation of Aivo's conversational AI solution has allowed BAC Credomatic to provide an automated and efficient experience to its customers. The bank has been able to maintain its digital presence and strengthen its customer relationships without compromising on empathy and approachability. The AI solution has also enabled the bank to handle customer queries more efficiently, reducing the need for human intervention. Furthermore, the solution has proven to be a valuable tool during the pandemic, ensuring continuity of service and allowing the bank to get closer to its customers. The bank's successful implementation of the AI solution was recognized in the Aivo Awards 2021 in the category of Outstanding Banking Integration.

数量效益
  • The AI solution effectively answered 94% of the queries received.

  • The average response time was 1:07 minutes.

  • Only 23% of the queries were transferred to human agents.

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