Billing Agency Reduces Processing Time by 16X
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Sisense
技术栈
- SQL Server
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - 大数据分析
- 应用基础设施与中间件 - 数据可视化
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
服务
- 系统集成
- 软件设计与工程服务
关于客户
Advocate is a benchmark leader in radiology billing with clients across the United States. The company faced significant challenges with its old billing systems, which were slow, outdated, and unable to handle the growing amounts of data. The decision to implement Sisense was made just before System Architect, Brian Bontrager, joined Advocate. Brian was responsible for converting old reports and rolling out the new system to clients. Advocate's primary goals were to leverage massive data sources, improve performance, and provide an updated look.
挑战
Advocate’s old system had problems with speed and scalability. It could take multiple hours to produce an extract, often timing out during the process and failing. On top of this, it was very slow to refresh, was dated, and most importantly, could not handle their growing amounts of data.
解决方案
Brian worked heavily with Sisense’s professional services group and over the course of a year recreated, page by page, the previous environment within Sisense. Following the implementation of Sisense, Advocate’s user base was very excited. One user, responsible for entering charge information into the system, took the initiative to completely overhaul the dashboards and optimize them for their particular operations flow. Advocate uses three different types of dashboards: Visual true style, Question specific style, and Advocate specific 'Fusion' style. The 'Fusion' style allows for extensive drill down and filtering for when clients don't necessarily have a specific question and want to explore the data. In their old system, the 'Fusion' style could only support up to two clients because of the volume of data and work involved. Currently, with Sisense, Brian has five clients making use of it and can easily scale far beyond as demand comes in.
运营影响
数量效益
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