技术
- 分析与建模 - 实时分析
- 机器人 - 轮式机器人
适用行业
- 水泥
- 建筑与基础设施
适用功能
- 人力资源
用例
- 施工管理
- 人员跟踪与监控
服务
- 培训
关于客户
KBA, Inc. 是一家总部位于西雅图的建筑管理公司,主要为公共部门客户提供服务。该公司在当地行业中处于领先地位。然而,在 2000 年代末的经济大衰退之后,高宝面临着日益激烈的竞争和客户的预算紧缩。这就需要提高效率和客户满意度。该公司将其文档管理流程视为需要改进的关键领域,因为现有的纸质和手动流程容易出错、延迟并增加管理成本。
挑战
总部位于西雅图的建筑管理公司 KBA, Inc. 在 2000 年代末经济衰退后,其公共部门客户收紧了建筑项目预算,因此面临着重大挑战。该公司需要提高效率和客户满意度以保持竞争力。该公司将其文档管理流程确定为需要改进的关键领域。现有的纸质流程容易出现延迟和错误,手动输入的电子表格也容易出错,在组织内分发时存在版本控制问题的风险。即使业务流程按预期运行,也会增加管理成本。当它们没有按预期工作时,它们还可能增加项目成本并降低客户满意度。该公司尝试了 InfoPath 表单和 SharePoint 表单,但发现它们要么过于复杂,要么不够可定制且不适合移动设备。
解决方案
高宝在 Nintex 找到了解决方案。该公司使用 Nintex Workflow 和 Nintex Forms 完全重新设计了其项目管理模板,并基于它创建了五个工作流程。这是通过少量 IT 员工在短短两个月内实现的。通过使用 Nintex,KBA 能够实时自动更新其承包商提交日志,确保数据准确性。这些表格中的数据用于越来越多的 Nintex 工作流程,包括费用报销、变更单、批准以及成本和风险因素的自动计算。该公司还采用了 Nintex Mobile,检查员只需点击几下即可从项目现场完成并提交每日报告。此外,Nintex 用于自动将表单路由到正确的内容库进行存储,使员工和客户可以随时随地轻松访问它们。
运营影响
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