技术
- 应用基础设施与中间件 - 数据可视化
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电网
- 电信
适用功能
- 采购
用例
- 库存管理
- 智能合约
服务
- 系统集成
关于客户
布鲁克是一家国际马术福利组织,拥有 900 多名员工。他们在非洲、亚洲、中东和中美洲开展工作,改善马、驴和骡子的生活。他们希望提高组织的效率并使流程符合 ISO 20000 标准。
挑战
布鲁克希望变得更加积极主动并提高员工的工作效率。他们需要一种机制来培育这种文化并衡量技术和员工投资的影响。
解决方案
Brooke 实施了符合 ISO 20000 标准的企业服务管理 (ESM) 实践。他们与 Pink Elephant 合作进行咨询,并选择 Freshservice 作为其 ITIL 和 ISO 合规技术平台。 Freshservice 使他们能够创建具有简化工作流程的集成 IT 框架,并从服务台管理过渡到企业服务管理。
运营影响
数量效益
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