为客户提供优质服务
技术
- 应用基础设施与中间件 - 事件驱动型应用
适用行业
- 零售
适用功能
- 采购
客户
Cencosud 哥伦比亚 SA
关于客户
Cencosud Colombia SA是一家上市的跨国零售公司。它是智利最大的零售公司和拉丁美洲第三大上市零售公司，与巴西 Companhia Brasileira de Distribuição 和墨西哥 Walmart de México y Centroamérica 竞争该地区最大的零售公司之一。该公司在拉丁美洲拥有超过 1045 家门店。
挑战
为 Cencosud 员工提供一致的服务，为巴西、阿根廷、智利、秘鲁和哥伦比亚 5 个国家/地区的每家商店的客户提供服务。
解决方案
Unisys 业务流程解决方案在哥伦比亚实施销售点应用程序，该应用程序整合了有关客户忠诚度计划、抽奖、代金券以及商店或商店集团开展的其他促销活动的信息。
Unisys Digital Workplace Solutions 提供葡萄牙语和西班牙语 24/7 支持，包括服务台、桌面管理和支持、桌面支持和维修服务，以及哥伦比亚的应用程序支持；支持所有商店的约 7,000 名最终用户，以及中国的一个采购中心（每月总计约 70,000 次查询）。
运营影响
数量效益
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