使用 Twilio Flex 建立更强大的远程客户互动：CPG Europe 案例研究
技术
- 分析与建模 - 实时分析
适用行业
- 汽车
- 消费品
适用功能
- 质量保证
用例
- 楼宇自动化与控制
- 时间敏感网络
服务
- 系统集成
- 测试与认证
关于客户
CPG Europe 是领先的建筑材料供应商，为建筑师、项目经理、建筑工地工人和其他建筑专家提供服务。他们需要随时通过多个渠道进行联系，并希望将他们的电话提供商整合到一个简单的系统中。
挑战
在新冠肺炎 (COVID-19) 疫情期间，CPG Europe 面临着在快速变化的新形势下维持客户关系的挑战。他们需要一种能够实现远程客户参与并简化其通信生态系统的解决方案。
解决方案
CPG Europe 采用强大的远程联络中心解决方案 Twilio Flex 来简化客户体验。 Flex 允许代理和客户在一个简化的通信生态系统中进行通信，可从任何有互联网连接的地方进行访问。它提供了实时视图、实时报告以及衡量绩效和查看联系历史记录的能力等基本功能。
运营影响
数量效益
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